Returns & Exchanges Policy
Our Returns Policy
Shop with confidence with easy returns or exchanges of your items within 30 days. These terms are only applicable to products purchased on the site.
Returning Online
Return your online purchase via Australia Post* with our easy to use returns portal.
*Excludes Heavy Items
Our Returns Policy
Shop with confidence knowing if you change your mind or aren’t 100% happy with your purchase, we accept returns provided you meet the below conditions:
The product is returned within a 30 day change of mind period.
This period starts from when the purchase date, which can be found on your digital receipt or order confirmation.
You return the product in its original condition, unworn and with the tags attached.
Items must be returned in its original packaging which must be in the original condition. Please do not attach labels or tape directly onto the shoe box, garment bag or any product packaging.
Supply your invoice or online order confirmation email as proof of purchase.
Your proof of purchase must be with our a 30 day change of mind period.
Postage for your return will incur a cost and is non-refundable.
Non-heavy items: $10.95 AUD
Heavy items: cost will vary
Change of mind returns are not available on items marked FINAL SALE, unless unknowingly sold with faults. Known faulty items marked as FINAL SALE cannot be returned.
Returning or exchanging items deemed as a ‘Heavy Item’ cannot be returned via AusPost.
Heavy items must still meet Everlast Australia’s returns conditions; listed above.
Process
Please contact our customer support team to initiate your heavy item return at customerservice@everlastboxing.com.au
Once the item(s) returned are received by our team, a customer support team member will send you an acknowledgement of receipt of Your Returned Product(s) and will inspect them.
Cost
The postage for your return will be approximately equal to the shipping cost from your original order. This charge is non-refundable and will be deducted from your refunded amount.
Please contact our customer support team for any replacement parts needed.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where permitted by law, all other rights are excluded.
Everlast Australia will reimburse any reasonable shipping charges for return of goods that are deemed faulty.
Please contact our customer support team first before sending back any items deemed as faulty.
Please select ‘EXCHANGE’ from the dropdown menu in the Returns portal and specify the item you would like in exchange. Please do not hesitate to reach out to us for any further information.
The original shipping charges are not refundable, however if You are exchanging for an alternative item, You will not be charged postage for the first exchange. All subsequent exchanges will be charged postage at Everlast Australia’s normal rates.
Returning Online
For all card and/or gift card payments, simply locate your order number and start your return process online below. For all buy now, pay later payment methods, Everlast the information below for each providers policy.
Free Standard Shipping On All Orders Over $100*
30 Day Returns On All Orders
Free Standard Shipping On All Orders Over $100*
30 Day Returns On All Orders